Terms of Service

Last updated: [DATE]

These Terms govern use of Ozer, operated by Oodle Designs Ltd. By creating an account and accepting these Terms you agree to be bound by them.

Service

Ozer provides workspace software for personal and business productivity including optional paid plans and marketplace apps. Features may change; we will give reasonable notice of material changes.

Accounts & acceptable use

You must provide accurate information, keep credentials secure, and use Ozer lawfully. You are responsible for content in your workspaces and for inviting team members in line with your plan limits.

Without limiting the above, you must not:

• Workspace / CRM: store or process personal data unlawfully, or use the CRM to harass, defraud, or mislead clients or contacts.
• Email Assistant: connect mailboxes you are not authorised to access, or use draft/send features to spam or impersonate others.
• Meeting recording / transcription: record or transcribe meetings without informing attendees where required by law, or use transcripts to violate privacy or confidentiality duties.
• Activity tracking: enable tracking on devices you do not control or without required notices to affected individuals (for example employees).
• Signatures: connect Microsoft or Google tenant credentials without authority, or use Signatures for anything other than legitimate email signature management.
• Invoicing / Stripe Connect: misuse payment features for fraud, chargeback abuse, or prohibited businesses under Stripe's terms.
• Public booking links: collect invitee data without a lawful basis, or use booking forms for phishing or unlawful surveillance.

Customer responsibilities as controller

Where you instruct Ozer to process personal data of your staff, clients, contacts, or booking invitees, you are typically the controller and Ozer is your processor. You are responsible for:

• Having a lawful basis and providing required privacy notices (including for Signatures staff data, connected mailbox content, and public booking invitees).
• Configuring integrations and permissions only for authorised accounts and tenants.
• Responding to data subject requests that relate to personal data you control, with our assistance as set out in the DPA.

Meeting recording and attendee notice

If you use meeting recording or transcription, you must inform attendees as required by applicable law and your own policies. Consent or enablement inside the Ozer product does not replace your duty to notify attendees.

Data Processing Agreement

Our Data Processing Agreement forms part of these Terms for customers who process personal data through Ozer as controllers, and is incorporated by reference when you accept these Terms with a business account. The DPA is available at /dpa. A countersigned copy is available on request by emailing privacy@ozer.so. In the event of conflict on data protection processing terms, the DPA prevails for those matters.

Subscriptions & payments

Paid plans renew automatically via Stripe until cancelled. Prices include VAT where applicable. Refunds follow our billing policy and UK consumer rights where they apply. Failed payments may suspend access after notice.

AI features

AI outputs are provided "as is" for assistance only. You must review AI-generated content before relying on it or sending it to clients, regulators, or third parties — including drafts, summaries, proposals, and email replies. You must not rely on AI outputs alone for legal, financial, medical, or compliance decisions. You grant us a limited licence to process inputs to provide the service.

Termination and deletion

You may cancel your subscription via the billing portal or by contacting us. After termination we will cease providing the service.

Deletion: we delete customer data across our systems (database and storage, video hosting, and email logs) within 30 days of account termination, except records we are required to retain by law — billing and tax records are retained for 6 years in line with HMRC requirements, and payment records held by Stripe are subject to Stripe's own retention obligations. Feature-specific retention periods are set out in our Privacy Policy.

Liability

To the fullest extent permitted by law, our liability is limited to fees paid in the 12 months before the claim. Nothing limits liability for death, personal injury, fraud, or other rights that cannot be excluded under UK/EU law. Data protection liability between the parties is addressed in the DPA. [LEGAL REVIEW NEEDED — solicitor to confirm liability cap structure and DPA interaction before removal of this marker.]

Governing law

These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, without prejudice to mandatory consumer rights in your country of residence.